Frequently Asked Questions

Since 2021, 16sdollhouse has started the 16krawhaircollection. The 16krawhaircollection offers only high quality SDD raw Vietnamese hair. SDD means: Super Double Drawn. That means the bundle has 80-85% of the same length's hair. In other words thick hair till the ends.

Raw hair is 100% unprocessed hair that is collected from one donor. It has never been chemically processed. This hair comes directly from Vietnam. It is cut off from a donor's head, followed by a weft, and then cleanse. Raw Vietnamese hair is very natural looking and blends very well with your own natural hair.

Our raw Vietnamese hair can last up to 5 year or longer if u take proper care of the hair.

This hair is from 1 single donor.

Yes, you can even bleach the hair up to the color 613. We do suggest having a professional color.

Each bundle weighs 100 grams

For inches 10-16" we suggest 2-3 bundles, 18-28 inch 3 bundles, and 30-40" 4-5 bundles.

No, It isn't! We recommend that you treat this hair like your real hair. Shampoo it and deep condition it at least 2x a month. Avoid using heavy products that weighs the hair down.

Asian women naturally have straight hair. It hardly happens that they have a wavy-structure in their hair. The price of this structure is super high. Thats why we offer steamed hair structures, such as: body wave, natural wave, deep wave, etc. The hair is styled through a steaming process. This steaming process is neither chemical and not harmful to the hair. Because no chemicals are used and the hair is only steamed to the structure does the structure sag after combing or washing.

We are based in the Netherlands.

The shipping time is 1-3 working days.

EU and other continents 5-10 working days.

Yes, we do.

Your tracking information will be emailed on the day that your order ships out. You will receive the tracking information on the email used at check-out. So, you will not receive a tracking number as soon as your order is placed.

Yes thats possible, but we must be contacted in advance. A deposit will always have to be made for this. WE DON’T DO ANY RESERVATIONS ON HAIR WITHOUT A DEPOSIT.

Unfortunately order modifications are not accepted after the order is submitted.

Package lost

16SDOLLHOUSE IS NOT RESPONSIBLE For any lost/stolen items. After an order is in the hands of DHL/UPS/POSTNL, we are not responsible for lost, stolen or damaged packaging.

Please contact your local post office if you do encounter any problems. Please make sure your address is correct at check out, as we are not responsible for making sure this is correct. We are not responsible if your package is shipped to the wrong address. If package is return, you are responsible for paying the shipping fee again.

We strive to have every customer fall in-love with their units and bundles. Unfortunately, we do not accept returns or exchanges unless there is a mistake made on our behalf. We will immediately make the change to correct it beside that no refunds all sales are final.

Hair that has already been used, opened, washed and is no longer in its original condition will of course not be accepted.

NO STOCK IS NO STOCK, WE DO NOT DO DROPSHIPPING.

We buy in bulk and not separate orders. If there is a color that is long out of stock, you can make a request by sending an email and the entire amount must be paid. processing time really differs by period. This would be discussed personally but count on 5 weeks.

If the package arrived damaged, please send a clear photo of the packaging with the name and the damaged product. Contact PostNL first because we do not deal with this.