Policies

How long does shipping take?
We are based in the Netherlands.
The shipping time is 1-3 workingdays.
EU and other continents 5-10 workingdays.

Do we ship worldwide?
Yes, we do.

When will I receive the tracking information?
Your tracking information will be emailed on the day that your order ships out. You will receive the tracking information on the email used at check-out. So, you will not receive a tracking number as soon as your order is placed.

Can I also pick up the hair?
Yes thats possible, but we must be contacted in advance.
A deposit will always have to be made for this. WE DON’T DO ANY RESERVATIONS ON HAIR WITHOUT A DEPOSIT.

Can I change/cancel my order?
Unfortunately order modifications are not accepted after the order is submitted.

My package is lost/stolen can I get a refund?
Package lost
16SDOLLHOUSE IS NOT RESPONSIBLE For any lost/stolen items.
After an order is in the hands of DHL/UPS/POSTNL, we are not responsible for lost, stolen or damaged packaging.
Please contact your local post office if you do encounter any problems.
  
Please make sure your address is correct at check out, as we are not responsible for making sure this is correct. We are not responsible if your package is shipped to the wrong address. If package is return, you are responsible for paying the shipping fee again. 

What if my package arrives damaged?

If the package arrived damaged, please send a clear photo of the packaging with the name and the damaged product. Contact PostNL first because we do not deal with this.

RETURNS & EXCHANGES

We strive to have every customer fall in-love with their units and bundles. Unfortunately, we do not accept returns or exchanges unless there is a mistake made on our behalf. We will immediately make the change to correct it beside that no refunds all sales are final.

Hair that has already been used, opened, washed and is no longer in its original condition will of course not be accepted.

What if the bundles I want are out of stock?
NO STOCK IS NO STOCK, WE DO NOT DO DROPSHIPPING.

We buy in bulk and not separate orders. If there is a color that is long out of stock, you can make a request by sending an email and the entire amount must be paid. processing time really differs by period. This would be discussed personally but count on 5 weeks.